Legal platform is complicated
Md Joynal Abedin Khan : A good number of cheated online customers, popularly known for e-commerce clients, are reluctant to complain against the fraudulent activities of suppliers concerned for legal remedies due to complicated procedures.
They also try to file the allegations to aver legal difficulty as passing days with pressure of jobs, business and family issues, sources of Consumers Association of Bangladesh (CAB).
The buyers are complaining that they are being cheated through online shopping for sub-standard quality of goods like rice, pulse, oil, salt, books, clothes, furniture, shoe, ornaments, fishes, fruits, sweets, fast foods and so on, they added.
Somebodies also alleged for rotten, damaged, or torn items in their customers through online purchases.
The CID’s Cyber Police Center has revealed some features of the fraudulent pages. There, it is said, fraudsters give positive review skinshots to various customers to make their pages credible. They put good reviews from different fake IDs on their site.
One Rahim Sheikh said, “Purchasing goods without noticing means a possibility of cheating. I have faced a bitter experience buying goods through online. I was cheated four times. I think scrutinizing is needed in this regard.”
Similarly, expressing anger, Abul Mia said, “Online shopping is an advantage. But, most of the online shops could not achieve trust of buyers for cheating.”
Mina Rani Das, a victim customer said that he did not file any complain after cheated by the sellers to avert the legal complications. Mohammad Rasel, Managing Director and CEO of Evaly said, “There are no complaints about the quality of our products. But, it’s true that we can’t deliver our products in time due to many reasons.”
If consumers are cheated by one e-commerce platform, the whole industry will suffer because of a trust deficit, said Waseem Alim, CEO of Chaldal, a leading e-commerce platform.
Directorate of National Consumer Rights Protection Deputy Director Atia Sultana said, “Institutional notice is served if any complaint found in this regard.”
Masudul Hasan, Additional DIG, CID Cyber Police Center, said that there is a lot of fraud in the sale online product.
He also advised not to remain silent if deceived, inform the cyber police.
It is mentionable; there are some laws which are applicable to e-commerce platform. For examples, the Penal Code 1860, the Contract Act 1872, the Sale of Goods Act 1930, the Special Powers Act 1974, the Bangladesh Standards and Testing Institution Ordinance 1985, the Consumer Protection Act 2009 and the Trade Marks Act 2009, etc, which are and can be used to resolve e-commerce fraudulence issues.